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Part b: work with colleagues and customers. 1. Policy for struggle squelch: Each must recognise the potential fighting amongst each two or more stakeholders. This potential encroach could be recognised by active listening (sarcasm, make up c altogethering) and observing body language (clenched teeth, stressed appearance). The conflict toilet be resolved using the follow up oning techniques: * Eliminating adversarial contests and do non attribute blame to others; * bind the correct procedures, that is listen, acknowledge, respond, declare and follow up; * Promote the concepts of a win-win situation whereby any parties are happy with the action undertaken to resolve the complaint. Solutions should meet the need plenteousy of all parties, particularly the customers; and * Empathise with the other party. Empathy is the ability to project what some other person is feeling by screening sensitivity and set oneself in the other persons shoes. W hen empathising with others, seize responses should be adopted and ones full attention should be on the speaker. This involves actively listening, not do judgements and using abrupt body language. The process for resolving a conflict is to: 1. Listen 2. Acknowledge 3. put the problem 4. strengthen and agree on an acceptable solution 5.

Take 6. take down 7. Follow up 2. Appropriate medium of communion: An appropriate medium of communication to ensure all workers know and bring in the new conflict resolution policy, would be email, memo, newsletter and updates on the website. The newsletter and updates on the w! ebsite would allow both colleagues and customer to access. The email and memo intimidate the employees up to date on a more individualized level. Role play script: server: Good morning Sir, Welcome to our Restaurant. Let me take you to your seat. customer: Thank you very(prenominal) much. Waiter: Heres the menu, Sir. Please call me when youre ready to parliamentary law. Customer: Waiter? Waiter: Yes,...If you want to get a full essay, order it on our website: BestEssayCheap.com

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